Delete Your Account

You can request deletion of your Necpra account and associated data at any time, whether or not you still have the app installed.

Option 1 — Delete in the app (fastest)

1. Open Necpra and sign in.
2. Go to Settings → Account → Delete Account.
3. Confirm by typing "delete my account" and, if your account has a password, entering it. Accounts created with Google sign-in are not asked for a password.

Option 2 — Request deletion by email

If you no longer have the app installed, email support@necpra.co.ke from the address on your account (or include your Necpra username/email in the message) with the subject "Account Deletion Request." We will verify the request and begin deletion within 5 business days.

Before you delete: your wallet

If your wallet still holds money (or a withdrawal is pending) we cannot delete the account, so that your money is never lost. Withdraw it to M-Pesa or send it first, then delete.

What gets deleted

• Your profile: name, username, bio, photos.
• Your messages, calls history, and Status/Vibe posts, including hosted media.
• Your group memberships.
• Your device push-notification token and active login sessions.
• Your friend, block and report records.

What may be retained, and why

We may retain limited data beyond deletion where the law requires it (for example, wallet, payment and marketplace/accommodation transaction records, kept for tax, accounting and fraud-prevention purposes) or to resolve a dispute or abuse report that was already in progress. Anything retained is kept only as long as legally necessary and is not used for any other purpose.

Timing

Your account is deactivated and your personal information anonymised immediately upon request. Remaining data is permanently purged within 30 days.

Questions

Contact support@necpra.co.ke with any questions about this process.